1. **Q: What makes Ceranona's jewelry unique?**
- A: Ceranona specializes in creating high-quality, customized jewelry that reflects your individual style and story. Each piece is meticulously crafted to be as unique as you are.

2. **Q: How does the customization process work?**
- A: Our customization process is simple. Choose your preferred design, select metals and personalize it to your liking. Our artisans will then bring your vision to life with precision and care.

3. **Q: Can I request a custom design that is not in your catalog?**
- A: Absolutely! We love turning your unique ideas into reality. Contact our team, and we'll work with you to create a custom piece that perfectly suits your style and preferences.

4. **Q: What materials are used in Ceranona's jewelry?**
- A: Ceranona uses high-quality materials such as stainless steel, sterling silver, 14K gold plated over sterling silver. Each piece is crafted with attention to detail and durability.

5. **Q: How do I determine my ring size?**
- A: You can visit a local jeweler to get an accurate measurement.

6. **Q: Can I engrave a personal message on my jewelry?**
- A: No, unfortunately at this time we do not offer that service. You can add a personalized piece to add a name.

7. **Q: What is the turnaround time for customized orders?**
- A: The production time varies depending on the complexity of the customization. Our team will provide you with an estimated timeline when you place your order.

8. **Q: Do you offer international shipping?**
- A: Yes, we offer international shipping. Shipping costs and delivery times may vary based on your location. Check our shipping policy or contact us for more details.

9. **Q: How do I track my order?**

-A: Once your order has been processed, you will receive an email with your tracking number(s). You can click on the link in the email which will take you to the USPS website, allowing you to track your order. 

10. **Q: When will my order arrive?

-A: Please allow up to 5 days for your order to arrive once it has been shipped. All custom orders require a processing time of 1-2 weeks. This can vary depending on production demand. We assure you it will be worth the wait!

11. **Q: Can I change my shipping address?**

-A: Due to our newer and faster processing method, we are no longer able to guarantee any address change requests.

12. **Q: Order Cancellations?**

-A: Due to the fact that each item is uniquely made for our customers and to the fact that we start production immediately after it is processed, please let us know within 24 hours after placing your order that you want to cancel it.

After 24 hours, a 30% restocking fee may be charged or deducted from the amount refunded to your account. (Non-personalized Items qualify for a 100% Refund)

• Your account you used to purchase your items will be refunded.
• It may take up to 7 business days from the day your refund was approved.

To cancel your order, please contact our customer care team.

 

11. **Q: How can I care for and clean my Ceranona jewelry?**
- A: Follow the care instructions provided with your purchase. Generally, avoid exposing jewelry to harsh chemicals, store it in a jewelry box, and clean it with a soft cloth. Also, check out our jewelry care page. 

12. **Q: What is Ceranona's return and exchange policy?**
- A: Refer to our return and exchange policy on our website for detailed information. We want you to be satisfied with your purchase, and our policies are designed to ensure your confidence in shopping with us.